[Download] "Serving Online Customers" by Donald A. Barclay " eBook PDF Kindle ePub Free
eBook details
- Title: Serving Online Customers
- Author : Donald A. Barclay
- Release Date : January 23, 2014
- Genre: Language Arts & Disciplines,Books,Professional & Technical,Education,
- Pages : * pages
- Size : 1845 KB
Description
To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.